What information we collect
Carerra Holdings collects data to operate effectively and provide you the best experiences with our solutions. You provide some of this data directly when interacting with us, such as when you subscribe to our Newsletter, or contact us with a query. We get some of it by recording how you interact with our products by, for example, using technologies like cookies.
You have control over what data we collect. When asked to provide personal data, you may decline. However, if you choose not to provide data that is necessary to provide a good or service, we may not be able to provide that good or service.
The type and amount of data we collect varies in function of your relationship with us.
Name and contact data.
We collect your first and last name, email address, postal address, phone number and other similar contact data such as delivery address. In most cases, this will be your business contact data.
We collect business and personal online identifiers, passwords, password hints and similar security information used for authentication and account access.
We collect data about the orders you place and purchases you make.
Feedback about our products and services.
We may send you surveys to establish your satisfaction level with the service provided. For more information on how to manage your communication preferences, please see Your Rights (Your Communication Preferences) below.
Your interactions with us.
We collect the content of messages, e-mails, letters or phone calls you send us, such as feedback and product reviews you write, or questions and information you provide for customer support.
If you enter Carerra Holdings premises, your image may be captured by our security cameras. We will regularly delete CCTV footage, unless it is being used to investigate an alleged crime or an incident, in which case it may be retained for up to 1 yearfollowing the conclusion of any investigation.
Why we process your information
There are several legal grounds why we may process your information.
Because you have agreed.
Where possible, we collect information about you with your consent. This is the case, for instance, when you fill in paper or online forms and choose to provide us with your information.
Because we need it to execute or take steps to enter into a contract with you.
If you are one of our customers, we collect or use your personal data because it is necessary for the performance of a contract you are a party to, for instance to deliver goods you have ordered. We may also collect your information because you requested us to take steps prior to entering into a contract with us, for instance when you ask us to give you a quote.
Because it is in our legitimate interest.
We also sometimes process your information in pursuit of our legitimate interests to:
- carry out direct marketing activities and send you communications in that regard;
- improve our business and operate it efficiently;
- prevent fraud; and
- ensure general safety and security.
When we process your information on that basis, we always make sure that we balance our interest in having the information with your rights and reasonable expectations.
Because we need it to comply with the law.
In some very rare cases, we will need to retain your information because we are compelled to do so by law.
What we do with it
We use your personal data in order to conduct business with you. Depending on your relationship with us, this may include sales, business improvement, marketing and communication activities, as well as essential business operations.
Carerra Holdings uses the data we collect to operate our business and provide the goods and services we offer. We also use it to send communications, including promotional communications and to serve our legitimate business purposes.
We use data to provide the goods and services we offer, manage customer relationships and aftersales.
- Providing our goods and services. We use your data to process your transactions with us, e.g. the purchase of goods, and to provide our goods and services to you.
- Customer support. We use your data to process any request for assistance you make and to provide other customer care and support services.
- prevent fraud; and
- We use your data to process product returns.
We use your data to improve our goods and services.
- Customer satisfaction. We use your data to conduct satisfaction surveys or ask you for feedback on our products and services.
- Efficient communication. We analyseyour use of our websites as well as your response to communications (e.g. whether you open our marketing e-mails) to improve their impact and the goods and services we offer.
We use your data to set up contact lists, send newsletters, or personaliseand deliver our communications to you. For example, we may contact you by email or other means to tell you about products, activities, promotions or other matters that we feel may be of interest or use to you (for example because they are similar to goods and services you have shown interest in or purchased previously).
Essential business operations.
We use data to detect and prevent fraud, to resolve disputes, enforce our agreements and defend our rights. We also use it for our own legitimate business purposes including audit or internal training.
How we share your data
We share your personal data with your consent or as necessary to complete any transaction or provide any good or service you have purchased. We may also share your details with suppliers or vendors we hire to carry out certain tasks on our behalf, and to exercise or defend our legal rights and fulfil our legal obligations.
Vendors and Suppliers.
We sometimes use third party vendors or suppliers to carry out certain activities, such as processing and sorting data, or direct marketing campaigns. In such cases, we may share your contact details, sale data and other relevant information. Our partner companies must abide by our data privacy and security requirements, and are not allowed to use personal data they receive from us for any other purpose.
Carerra Holdings Group Companies.
We share personal data among Carerra Holdings affiliates and subsidiaries. We may also disclose personal data as part of a corporate transaction such as a merger or acquisition.
Finally, we will access, transfer, disclose and preserve personal data when we have a good faith belief that doing so is:
- allowed under applicable law;
- necessary to respond to valid requests for information, including from law enforcement agencies;
- necessary to protect our customers, for example to prevent fraud.
Your Communication Preferences.
You can sign up for our Newsletter and choose whether you wish to receive promotional communications from Carerra Holdings by email, SMS, post and telephone. If you have given your consent to receive marketing literature, you can withdraw it at any time. For information about managing email subscriptions and promotional communications, please contact firstname.lastname@example.org.